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Still no reply after 15 days?

AirSewa is India's free government website for air travel complaints, so you can send your case there when the airline ignores you.

  1. 1. First, complain directly to the airline (use the generated letter).
  2. 2. If the airline doesn't respond or fix it, file a complaint on the AirSewa portal or app — this is India's official free government complaint system for air travel.
  3. 3. If still not resolved, you can approach a consumer court or other statutory body.
Go to AirSewa

Rule: Para 3.9.2, 3.9.3. Rules last checked: 2026-09-22. This is not legal advice.